Refund policy

Product Return & Exchange Policy

At House Of Keralam, every saree is thoughtfully curated and carefully packed to ensure it reaches you in perfect condition. As our products are limited, handcrafted, and delicate in nature, returns and exchanges are accepted only under specific conditions mentioned below.

Eligible Cases for Return or Exchange

Returns or exchanges are applicable only in the following situations:

  • Damaged product received
  • Wrong product delivered

Please note that returns or exchanges will not be accepted for any other reasons.

Reporting Timeline

Any concern regarding the delivered product must be reported within 24 hours of delivery.

Customers are requested to contact us only via email at:

houseofkeralam@gmail.com

Requests raised after 24 hours from delivery will not be eligible for return or exchange.

Mandatory Unboxing Video

To ensure a fair resolution process, an uninterrupted unboxing video is mandatory for all return or exchange requests.

The video must clearly show:

  • the sealed parcel before opening
  • the complete unboxing process
  • the received product and issue

Requests submitted without a valid unboxing video will not be eligible for approval.

Replacement or Store Credit

If the reported issue is verified and approved:

  • A replacement product will be shipped if the item is available in stock.
  • If the product is unavailable or sold out, store credit of equal value will be issued.

Please note:
Refunds to the original payment method are not provided.

Reverse Shipping Guidelines

At present, reverse pickup service is unavailable.

Customers are requested to ship the approved return product to the address mentioned on the parcel packaging.

For shipping reimbursement:

  • customers must use the most economical shipping option available 
  • the shipping receipt must be shared with us via email

Shipping reimbursement will be processed only after verification.

Important Conditions

To qualify for return or exchange:

  • the product must remain unused, unwashed, and in original condition
  • original packaging and tags must be intact

Products that are:

  • used
  • washed
  • damaged after delivery
  • sent without prior approval

will not be accepted.

Sale & Promotional Items

Products purchased during:

  • sale events
  • promotional offers
  • discounted campaigns
  • limited-time special pricing

are not eligible for return or exchange under any circumstances.

Dispute Resolution

For any concerns related to returns, exchanges, cancellations, or product issues, customers may contact us at houseofkeralam@gmail.com. We are committed to resolving concerns fairly and thoughtfully while ensuring a smooth customer experience.

This policy shall be governed and interpreted in accordance with the laws of India. By placing an order with House Of Keralam, you agree to submit to the jurisdiction of the courts located in Thrissur, Kerala, India.

💛 Customer Care

Your satisfaction is deeply valued at House Of Keralam. We are always here to assist with genuine concerns and ensure a fair and respectful resolution within our policy framework.